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Psychological diagnosis of adolescents using a chatbot: advantages and disadvantages

Ulyanina Olga (Russia)
Sections: Psychological Support and Rehabilitation for Children and Adolescents; Interdisciplinary Childhood Studies; Creating Children's Digital Content: Modern Approaches and Technologies;
Abstract
Relevance. The special socio-psychological vulnerability of adolescents in traumatic situations determines a need for timely assessment of its negative consequences. Our goal was to create a tool allowing to assess interactively online the mental state of adolescents affected by the hostilities, providing them with prompt feedback, recommendations and help in understanding themselves. Methods and sample. Chatbot "My Compass" is an innovative digital tool developed by teams of Federal Coordination Center for the Development of Psychological and Pedagogical Assistance in the Education System of the Russian Federation of the Moscow State University of Psychology and Education and of Center "Without Restrictions". Chatbot "My Compass" is a modification of a methodology standardized in 2024 designed to assess the state of adolescents affected by hostilities. It includes evaluation of maladjustment in five areas: psychophysiological, emotional, cognitive, behavioral, and communicative, and assessment of psychological resources for coping with stress. Diagnostic material and interpretations for the user were designed taking into account age peculiarities. In addition, the chatbot contains built-in result’s processing, as well as route maps with phone numbers and addresses for online and offline psychological assistance, pre-recorded videos with video instructions and techniques for psychological self-help. The chatbot maintains the user's interest in the diagnostic process through interactive presentation of the material with elements of gamification. Results. The chatbot has been functioning since autumn of 2024 and was accessed by more than 5,800 adolescents from regions affected by the hostilities. Results’ analysis showed that this tool assessed the adolescents' state with similar accuracy as traditional online and blank versions of methodology. Conclusion. Chatbot "My Compass" is a psychodiagnostic tool in smartphone, which is always at hands for adolescents allowing them to solve both diagnostic tasks and tasks of psychological self-education
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RPS

Russian Psychological Society

e-mail: ruspsysoc@gmail.com

FSC PIR

Federal Scientific Center for Psychological and Interdisciplinary Research,
Moscow, Russia

e-mail: forumdigitalchildhood@gmail.com

Faculty of Psychology of MSU

Faculty of Psychology of the Lomonosov Moscow State University,
Moscow, Russia

e-mail: psy@psy.msu.ru